I Configure ServiceNow. But I’m Called an Architect.

What I Actually Do

I configure ServiceNow.

I configure incidents. I configure problems. I configure changes. I configure requests. I configure workflows. I configure catalog items. I configure approvals. I configure CMDB. I configure dashboards. I configure automation.

I define forms. I configure fields. I set assignment rules. I create workflows. I build service catalogs. I configure SLAs. I maintain business rules. I connect integrations.

I coordinate with ITSM teams, platform teams, security teams, testing teams, operations teams, and business users.

This is important work. But important work is not the same as architecture.

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