Enterprise Intelligence

This airline executed 200+ projects across 15 functions. But the airline was never structurally modeled. What looks like progress is really just activity. When transformation is measured by project completion — but no one can say what the airline now looks like — you don’t have architecture. You have output.

Why Passenger Services Must Move Beyond IT Projects Airports proudly showcase digital progress in Passenger Services: New apps for...

With Anatomy, every investment has a context. Every system has a role. Every change is traceable. You can’t protect margins, passenger trust, or regulatory standing — if you haven’t structurally architected Airline IT.

This “Enterprise Architecture” covered perhaps 2–3 of the airline’s 15 core departments – maybe ~20% of the enterprise – leaving the other ~80% of the organization unmapped and unmanaged by any unified architecture.

But this isn’t just about past mistakes. It’s an opportunity for Boeing to deeply understand and correct its anatomy blind spots

Airlines Service, despite technological advancements and digital transformation efforts, inefficiencies persist.