How an Airline Mistook 260 IT Projects Completion for Enterprise Architecture 💲

Part of the Airlines Enterprise Anatomy Diagnostic Series

1. How This Pattern Emerged

Over the last two years, ICMG has reviewed transformation portfolios inside major airlines — from full-service flag carriers to low-cost operators — with assessments across hubs in Dubai, Doha, Singapore, London, and Atlanta.

These airlines ran programs in passenger service, cargo, loyalty, maintenance, safety, and operations control. Some had over 400 engineers working on digital transformation. Others ran hybrid in-house/vendor delivery models across continents.

But across every site, one pattern held true:

Projects were delivered. Systems were modernized. But the airline was never modeled structurally.

This blog captures what that looks like — and what remains unsolved underneath the success dashboards.

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