Case USA9: Why a Public University Mistook LMS Adoption for Enterprise Architecture Integration

Overview:

This case is part of our 100-diagnostic series revealing how tech adoption is mislabeled as enterprise integration.

Public universities deployed learning management systems (LMS) across faculties, claiming unified learning experiences.

In reality, each department configured the LMS differently, and no enterprise governance linked them to student information or accreditation systems.

P1–P6 Insight Preview: 

LMS adoption improved local learning processes (P2) and user-facing components (P4), but lacked cross-system behavioral rules (P3) and strategic oversight (P1). Business operations (P6) for academic programs stayed manual, while tech operations (P6) managed multiple disconnected configurations.

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