Case M27: Utilities & Water Authorities – A Metering System Isn’t an Enterprise Architecture (Extended Diagnostic) 💲

Water Was Billed. Power Was Tracked. But the Utility Enterprise Was Never Architected.

Part of the “One Government, One Anatomy” Review

This case is part of ICMG’s structural diagnostic of 30 government sectors across the Middle East.

From the Dubai Electricity and Water Authority (DEWA), to Saudi Arabia’s National Water Company, Qatar General Electricity and Water Corporation (KAHRAMAA), Oman’s Nama Water Services, and Abu Dhabi Distribution Company (ADDC) — every utility agency has made major strides in digitizing metering, customer billing, and infrastructure monitoring.

Smart meters are live. Dashboards track outages. Mobile apps show consumption.

But across all of them, we found the same issue:

Data was captured. Bills were issued. But the enterprise structure behind water, electricity, and utility operations — across distribution, outage response, planning, and reform — was never architected.

Claimed EA Success

Most agencies presented the following as EA achievements:

• Smart metering systems for water and electricity

• Integrated customer billing and payment platforms

• Network monitoring dashboards (SCADA, IoT integration)

• Mobile apps for usage alerts and service requests

• Asset and outage management systems

Enterprise Architecture was equated with infrastructure visibility and billing modernization.

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