Case USA15: How a National Logistics Chain Hijacked Enterprise Architecture to Justify Platform Spend
- Sunil Dutt Jha
- Aug 4
- 1 min read
Updated: Oct 21
Overview
A recurring private-sector pattern: EA used as a procurement label. WMS/TMS/OMS spend was pitched as “architecture modernization,” while network design, exception routing, and returns logic stayed unmodeled.
P1–P6 Insight Preview:
Platforms improved components (P4) and rollout speed (P5), but lacked network strategy (P1), end-to-end process mapping (P2), and shared behavior (P3). Business + tech ops (P6) fought fires at peak season.
Role Disconnects:
CEO: “We invested in the best stack” — outcomes still hinge on heroics.
CIO: “Modern platforms are live” — but handoffs fail under load.
Sales Head: “SLAs look fine on paper” — reality diverges on exceptions.
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