Enterprise Intelligence

Most hospitality organisations still treat Enterprise Architecture as an IT exercise, which is why EA efforts don’t change occupancy predictability, revenue per available room (RevPAR), guest experience consistency, staff productivity, cost leakage, or brand coherence across properties. Hospitality EA ≠ Hospitality IT. This Director EA FAQ explains where traditional EA breaks down and how a true enterprise anatomy reveals the structure that IT alone cannot see, align, or repa

Room availability updated faster, cross-brand booking became possible, and occupancy rates improved — yet the enterprise structure linking pricing strategy, loyalty programs, property operations, partner services, and financial reconciliation was never modeled.

Conversion rates improved, direct bookings rose, and loyalty program usage increased — yet the enterprise structure linking inventory control, rate management, loyalty integration, property operations, and financial reconciliation was never modeled.