Enterprise Intelligence

In state tax systems, a recurring pattern is equating online form digitization with enterprise reform. Citizens could now submit returns online, upload documents, and receive automated acknowledgments — yet the enterprise structure linking policy updates, compliance checks, dispute resolution, and inter-agency data sharing was never modeled.

Filing cabinets were replaced with scanning stations, case files were searchable online, and e-filing portals were launched — yet the enterprise structure linking case intake, judicial workflows, evidence management, and appeals tracking was never modeled.

This airport executed 200+ projects across 15 core functions. What looks like progress is activity, not evolution. When transformation is measured by project completion — but no one can say what the airport’s structure now looks like — you don’t have architecture. You have outputs.

Devices connected, dashboards glowed, pilots impressed — yet citizen services, authority handoffs, and emergency logic lacked a modeled enterprise structure.

Airline groups launched sleek passenger apps with booking, check-in, and loyalty features, framing them as proof of EA maturity. Yet the backend systems — scheduling, crew management, pricing — remained unaligned, requiring manual reconciliation for many transactions.

Attorneys could file cases digitally, citizens could access court records, and media hailed the digital shift — yet the enterprise structure linking case intake, judicial workflows, evidence management, scheduling, and appeals tracking was never modeled.