Case USA14: Why a Smart City Program Camouflaged Vendor Integration as Enterprise Architecture

Overview:

City programs often brand multi-vendor integrations as EA.

Devices connected, dashboards glowed, pilots impressed — yet citizen services, authority handoffs, and emergency logic lacked a modeled enterprise structure.

P1–P6 Insight Preview:  Integrations added system touchpoints (P3) and quick implementations (P5), but lacked city strategy alignment (P1) and cross-department process design (P2).

Components (P4) conflicted; business + tech ops (P6) remained reactive during incidents

Role Disconnects:

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