Case IN1: How a Global GCC Mistook Delivery of 200 Projects — Each with Its Own Anatomy — for Enterprise Architecture 💲
- Sunil Dutt Jha
- Jul 28
- 5 min read
Updated: Aug 2
Part of the India Enterprise Anatomy Diagnostic Series
How This Pattern Emerged
Over the last 18 months, the ICMG team has reviewed over 20 global capability centers (GCCs) across India — with diagnostics conducted in Bengaluru, Pune, and Hyderabad.
These GCCs supported clients in banking, telecom, energy, retail, and insurance. Some operated with 2,000+ engineers, others through lean vertical squads. The delivery tooling was advanced. The program metrics were detailed.
But what united them wasn’t their client portfolio — it was a shared structural failure beneath the surface velocity.
This blog captures the pattern — and the anatomy that still hasn’t been modeled.
What They Claimed Was Delivered
In a quarterly review held at a Bengaluru-based GCC, the Program Director proudly presented:
Across five global clients, we’re running 220 concurrent projects—delivery velocity is up 14% since last quarter.
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