Case IN1: How a Global GCC Mistook Delivery of 200 Projects — Each with Its Own Anatomy — for Enterprise Architecture 💲
- Sunil Dutt Jha
- Jul 28, 2025
- 5 min read
Updated: Aug 2, 2025
Part of the India Enterprise Anatomy Diagnostic Series
How This Pattern Emerged
Over the last 18 months, the ICMG team has reviewed over 20 global capability centers (GCCs) across India — with diagnostics conducted in Bengaluru, Pune, and Hyderabad.
These GCCs supported clients in banking, telecom, energy, retail, and insurance. Some operated with 2,000+ engineers, others through lean vertical squads. The delivery tooling was advanced. The program metrics were detailed.
But what united them wasn’t their client portfolio — it was a shared structural failure beneath the surface velocity.
This blog captures the pattern — and the anatomy that still hasn’t been modeled.
What They Claimed Was Delivered
In a quarterly review held at a Bengaluru-based GCC, the Program Director proudly presented:
Across five global clients, we’re running 220 concurrent projects—delivery velocity is up 14% since last quarter.
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