This case applies the Stage 2–7 Problem Analysis Framework to the Schedule Planning–to–Crew Assignment chain, explaining why network plans repeatedly fracture under real-world crew constraints despite sophisticated planning tools, crew systems, legality engines, and operational control centers.
This is not a sales or IT problem. It is the predictable outcome of missing enterprise anatomy. When the Ticket Booking–to–PNR Validation anatomy is explicit, commercial reliability exists as a structural property of the enterprise, not as a result of after-the-fact correction.